EMPLOYMENT

Position Overview

The Resort Manager is responsible for overseeing all aspects of daily resort operations, ensuring exceptional guest experience, efficient team performance, and monitoring the company's financial and operational performance. This role provides hands-on leadership across lodging, food & beverage, retail, housekeeping, maintenance, guest services, and administrative functions while upholding company policies, safety standards, and brand expectations. The ideal candidate is highly organized, guest-focused, decisive, personable, and comfortable leading a fast-paced, multi-department resort environment. Nights, weekends, and holidays may be required, particularly during peak seasons.

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Qualifications & Skills

• High school diploma required; two or four-year degree in hospitality, resort, or hotel management preferred.

• Proven leadership experience in hospitality, resort, hotel, or multi-unit operations.

• Strong multi-tasking, organizational, problem-solving, and decision-making skills.

• Excellent communication, time management, and interpersonal abilities.

• Ability to lead teams with professionalism, manage conflict, and maintain high service standards.

• Comfortable working flexible hours, including nights, weekends, and holidays.

• Working knowledge of common resort and hospitality technologies, including property management systems (PMS), point-of-sale (POS) systems, scheduling and timekeeping software, Microsoft Office, Microsoft Excel, and basic accounting platforms (QuickBooks), with strong attention to accuracy and data organization

• Ability to troubleshoot basic IT and technology issues and coordinate with vendors or corporate support for system outages, upgrades, or technical concerns.

Work Environment

• Resort, lodging, food & beverage, and outdoor hospitality settings.

• Fast-paced, hands-on leadership role with seasonal workload fluctuations.

Compensation & Benefits

• Salary: Salaried position; compensation is based on education, experience, and demonstrated leadership ability.

• Bonus: Eligibility for performance-based bonuses tied to operational, financial, and guest satisfaction goals.

• Insurance: Health, vision, and dental insurance benefits available.

• Vacation: Vacation and paid holidays in accordance with company policy.