FREQUENTLY ASKED QUESTIONS

Resort

  • Where are you located?

    • We are located in Red Jacket, WV just outside of Matewan, WV and directly on Trail 59.​

  • How do I get to your resort?

    • We highly recommend you follow our DRIVING DIRECTIONS provided. Some GPS systems do not provide the best directions for large vehicles.  

  • Do you sell firewood?

    • Yes! You may purchase a bundle at a time or unlimited firewood at our resort store.​

  • Do you sell ice?

    • Yes! You may purchase small and large bags of ice at our resort store.

  • What are your store hours?

    • Hours may vary but the store is usually open from 8:00 am to 8:00 pm.

  • Do you have a bathhouse?​

    • Yes! We have two bathhouses with individual bathrooms​, one located on Trail 59 (two bathrooms) and one in the lower RV area (six bathrooms).

  • Do you have laundry facilities?​

    • Yes! We have a coin-operated washer and dryer in the white trailer near the front entrance.​

  • Do you have an ATV wash station?

    • Yes! It is located on Trail 59 near the Deluxe Tents. It accepts $1 or $5 bills and credit cards.​

  • Do you allow pets?​

    • Pets are permitted in the Heliport, RV sites, and primitive camping​. Pets are not permitted in the cabins, RV rentals, and deluxe tents.

  • Do you have quiet hours?​

    • Yes. Between the hours of 10:00 pm and 7:00 am noise interfering with the peaceful enjoyment by occupants of adjoining sites is strictly prohibited. ​

  • Do you have cell phone service?​

    • We are located in a rural area, so cell phone service is limited. Verizon tends to do better than AT&T. We offer free Wi-Fi and are working to improve our internet connection.​

Pool

  • Do you have a pool?

    • Yes! Our pool opened this summer.​

  • Is the pool heated?

    • Yes!​

  • What are the pool hours?

    • When in operation, the pool is open from 9:00 am to 9:00 pm.​

  • What months are the pool open?

    • Varies with the weather. The pool closed in late October. We hope to open the pool in March 2021.

  • Is there a pool house?

    • Not yet. We are building a pool house which will include bathrooms, restaurant, bar, and expanded resort store! We hope to have this completed in Spring 2021.

Trails

  • How close are the Hatfield McCoy Trails?

    • We are located directly on Trail 59 of the Devil Anse Trail System with ride-in access.

  • Do you offer guided tours?

    • Yes!​ Contact our Resort Manager, Brandon Barker, at (304) 601-0709 for more information.

  • How far is it to Buffalo Mountain?

    • About an hour by trail.

  • How far is it to Rockhouse Trail System?

    • About 2.5 hours by trail.

  • How far is it to Gilbert?

    • 50 miles by trail, or 20 miles by road.​

  • How far is it to the Kentucky trails?​

    • About 6 miles from the resort, just one mile out of Matewan

HMT Permits

  • Do the Hatfield-McCoy Trails require everyone to have a permit?

    • Yes. All riders and passengers must have their own trail permit visible on their helmet.

  • How do I get a trail permit?

    • We sell permits in the resort store. Just provide ID, fill out a short form, and hit the trails!

  • How much are trail permits?

    • WV Residents: $26.50          Out of State:  $50.00          Out of State Veteran:  $26.50

  • How long are the permits valid?

    • Trail permits are valid for the calendar year within they are purchased.        

Nearby

  • We have compiled nearby restaurants, stores, things to do, trail recovery services, parts & service centers, tours, and rentals on our TRAILS & THINGS TO DO page.

  • Where is the nearest gas station?

    • Giovanni's Pizza (and gas station) is located 3.6 miles from the resort entrance. When leaving the resort, turn right onto Mate Creek Road, and then left onto US-65 S. 

  • What is the nearest town?​

    • Matewan is 5.5 miles away and has shops, museums, and restaurants​ (listed on our TRAILS & THINGS TO DO page). It is located on the Tug Fork of the Big Sandy River. 

  • Where can I refill my propane tank?​

    • BWB Enterprise​ at 1560 Route 49, Matewan, WV 25678. Their phone number is (304) 426-4304