Please review our Cancellation Policy prior to booking.
ALL GUESTS MUST SIGN THE RESORT WAIVER UPON CHECK-IN TO STAY AT THE RESORT!
Check-in time is 3:00 pm. Check-out time is no later than 11:00 am. You are welcome to arrive early and hit the trails before your site is ready.
You will receive an email prior to your check-in date which will include any codes you may need for your site. Please contact us prior to your arrival if you do not receive the gate code as cell phone service is limited in the area.
Upon arrival, please register at the Backbone Company Store (lodging sites) or Reservations Office (camping & RV sites if paying with card. Cash payments may be made at the Backbone Company Store). At this time, you will verify the number in your party, provide your driver’s license and credit card, and register all vehicles for security purposes.
Office hours vary depending on the season, but are generally 8am-8pm. If you will not be checking in until after 8 pm please notify the Reservations Office (844-549-0023 or email@example.com) for check-in instructions and to receive your door code.
FEES AND PREPAID DEPOSITS: Reservations require at least a 50% deposit made by credit card or check to guarantee your reservation. This deposit must be received before the site will be secured for your reservation.
CHARGE BACKS: Guest will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage or security deposit fees.
RETURNED CHECK FEE: There is a $50.00 per check fee for all returned checks.
GUEST ACCOUNT BALANCES: Funds transferred to a guest account must be used within one year of transfer.
Between the hours of 11:00 pm to 7:00 am noise interfering with the peaceful enjoyment by occupants of adjoining sites is strictly prohibited.
Children must be on their site supervised by an appropriate adult by 10:00pm.
Riding after dark is not permitted within the resort.
Parents must be responsible for the safety and actions of their children at all times. Vandalism will not be tolerated.
CANCELLATION POLICY & REFUNDS
We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot always be filled. To be fair to all concerned, our policy is as follows:
Funds may be placed into a guest account to be used toward a later reservation.
If these funds were applied to the guest account in lieu of forfeiting a deposit, they may not be refunded for a future cancelled reservation.
Guest account funds must be used within one year of being placed in the guest account or the funds will be forfeited.
SPEED: Speed is limited to 10 mph on resort property. Speed limits are strictly enforced to ensure guest safety. No speeding or driving recklessly is permitted.
CAMPFIRES: Campfires are allowed only in designated areas and must be contained within the fire ring. All our campsites have fire rings and there is firewood for sale at our office. We enforce all local burn bans. Campfires must never be left unattended. Fireplaces/rings are not to be moved.
FIREWORKS: No fireworks are allowed on the resort property.
GUNS: Guns are not permitted on resort property.
ALCOHOLIC BEVERAGES: Alcoholic beverages are permitted only at guests’ reserved sites. Alcohol consumption and open containers are not permitted in the common areas of the resort. Excessive use will not be tolerated. Underage drinking or drug use will be reported to the police and offenders will be banned from the resort without refund. All cabins and heliport are smoke-free buildings.
DAMAGE/ VANDALISM/THEFT: Devil’s Backbone Adventure Resort and its owners and employees are not responsible for damage, vandalism or theft of guests’ RV or other personal possessions.
ACTS OF GOD: Guests agree to relieve Devil’s Backbone Adventure Resort and its owners and employees of any responsibility of "Acts of God".
TRASH & WASTE
TRASH: DO NOT LEAVE TRASH OUT OVERNIGHT. Dumpsters are located at designated locations throughout the resort.
WILDLIFE: The resort is home to black bears and other wildlife that are known to frequent the resort. For the safety of our guests:
1) Absolutely no feeding of black bears or wildlife.
2) Remove all food items from outside areas.
3) Place any trash in the provided dumpster.
4) Properly lock all food in appropriate locations.
GRAY WATER: The dumping of gray water on the ground is against the law. Anyone caught dumping gray water on the ground will be evicted immediately, without refund.
Pets are only permitted in the heliport, RV sites, and cabins 1-8.
No pets are permitted in cabins 9-45 or deluxe tents. Any damage due to pets may be subject to additional fees.
Only one dog per site is allowed. Pets must be on a short leash at all times and shall remain tied on a strong, durable chain or rope that will not allow the pet to extend off a site in any direction. Pets must never be left unattended.
The pet shall always be on a short leash. Children shall not be allowed to walk pets. All pet/dog droppings shall be the responsibility of the pet owner.
All pets should have proper papers for vaccinations, which must be presented at registration. West Virginia state law requires all dogs and cats living in or visiting West Virginia to have a current rabies vaccination and must provide proof of rabies vaccination.
If any pet is creating a disturbance or being a nuisance, the pet shall immediately be removed at the request of the Manager.
No pets are allowed in the restrooms, with the exception of service dogs.
Unattended pets must be crated.
Visitors may not bring pets to the resort.
VEHICLES & TRAILERS
Each site will accommodate 2 vehicles and 2-trailers. Please contact our staff for additional trailer storage locations.
CLEANING & DAMAGE FEES
Please inspect your site upon arrival and report any issues as soon as possible.
• Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each site.
• Damage or excessive filth may result in additional fees listed below.
• In extreme cases, criminal charges will be pursued.
• We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
• Charges may also include nightly rates for the site(s) for the time spent fixing damages.
• Should any issues come to light after the guest has departed, we reserve the right to make a charge to the registered guest’s credit/debit card or send an invoice for the amount to the registered address.
Devil’s Backbone Adventure Resort is intended to be a friendly, family-oriented resort. We reserve the right to eject anyone who does not comply with these Rules and Regulations, which are intended to make your stay more enjoyable. ANYONE EJECTED WILL NOT RECEIVE ANY REFUND AND SHALL BE REQUIRED TO IMMEDIATELY VACATE THE SITE.